FAQs

Can I return my order?

You can return an item for a full refund or exchange.

If you're unhappy with your purchase or have ordered the wrong product, and wish to return it, please email hello@abcdriftkids.com with your order number and we will advise next steps. Returns that are damaged, soiled or altered will not be accepted. 

All items that are sent back should include your order number details. 
Return mail and resend costs are the responsibility of the customer. This will be deducted from the refund amount. 

Unfortunately, we do not exchange products that are not in their original condition or are on sale. Sale items are considered final.

ABC..Drift Kids BUCKET HATS & CAPS - due to the nature of the product, we do not accept returns on the hats or caps due to "not fitting". We will however replace the product if it turns up damaged. Please make sure, if you are unsure of sizing, that you measure before ordering. 

 

Can I cancel my order?

Please contact us at hello@abcdriftkids.com as soon as possible if you wish to cancel your order. If your order has not been shipped we might be able to cancel it. However, please note that as our warehouse works continuously on shipping orders, we cannot guarantee that we will be able to cancel your order at any given time frame.

 

Can I change my order delivery address?

Please contact us at hello@abcdriftkids.com as soon as possible. If your order has not been shipped we might be able to change the delivery address. However, please note that as our warehouse works continuously on shipping orders, we cannot guarantee that we will be able to change it.  

 

My item is faulty, I wish to send it back for a refund. 

In the unfortunate case that you have received a faulty/damaged item, please contact us at hello@abcdriftkids.com as soon as possible so that we can help you. 

 

If you have a question that are not answered on our site, you can email us at hello@abcdriftkids.com 

HAPPY SHOPPING!